Support Staff

Values in Care are committed to recruiting and retaining the best possible individuals to work with the people that we support. As well as aiming to attract skilled and experienced support staff we are able to recuit individuals without previous experience in the care sector but who have the right values and life skills to support our residents.

The Company has developed its own training and development centre that has received accreditation from City & Guilds, Chartered Institute of Environmental Health, Investors in People Recognition and most recently an Exemplar Employer Award from Chwarae Teg. This centre enable the organisation to train new recruits and develop existing employees with a view to succession planning.

Our care homes are generally staffed by an on site Registered Manager, Deputy Manager, Senior Support Worker and a team of Support Worker complimented by Relief Support Workers. The role involves supporting individuals with all aspects of their normal daily living which includes accessing the community for vocational programs, shopping, education and leisure activities . Our dedicated support teams work on a rota basis across 24 hours per day, 7 days per week, 365 days per year to ensure that our residents have the opportunity of meaningful support all of the time. The staff enjoy accompanying our residents on their holidays in this country and abroad.

The remuneration package that we offer our support staff is regularly benchmarked within the sector and consistently ranks in the top percentile. Our accredited in house training provision and ability to provide City and Guilds Health and Social Care Diplomas at all levels is second to none.

Andrea Lewis, Support Worker:I used to  work in a factory, and then in a funeral home, but I didn’t find what I loved  doing until I started working in the care profession. I love what I do and I  always say our residents are lucky because our homes have such a lovely  atmosphere.”

“We do  everything to ensure that our residents lead a normal, active life. We’re in  and out throughout the day almost every day, because we have so many activities  that our residents take part in.”

“Although  some of our residents don’t speak, you’ve just got to look at them to see that  they’re happy, and their families are too.   Where I worked before, if parents complained, there was nothing I could  do but hear them out.”

“At Values in Care I have a lot more  responsibility and input into the residents’ care. Although I’m only a support  worker, if I observe something and bring it up with the manager, I know that it  will be looked into, or if I suggest that a different approach would work  better with a particular resident, they won’t just dismiss it. I have a lot to  do with the residents’ lives.”

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